VTM Series
Video Teller Machine


VTM is a pioneering banking channel solution that leverages video conferencing technology to integrate the merits of self-service and counter service, providing full range banking experience with smaller footprint.

With its versatile modular design, VTM enables migration of complex counter services and customized financial consulting services to the self-service terminal. Over 95% of counter services are available on VTM, thus it can be utilized for branch transformation or teller-less branch, allowing customers to do almost all of their banking business via real-time video interaction and guidance of remote teller.


Multi-Channel Integration

VTM is an innovative solution to integrate branch counter, ATM, internet banking, mobile banking and telephone banking

Versatile Functionalities

VTM offers full range services to customer, including retail & corporate banking services

Round-the-clock Availability

24/7 remote teller assistance allows bank to extend far beyond its ordinary operation hours

Extended Network

Compared to a traditional branch, VTM requires much lower fixed and operational cost, as well as less regulatory application procedure, thus it is more flexible to be deployed to various off-premise locations

Integrated Resources

VTM facilitates a standardized and high-quality service platform to make the best use of expert resources


Controlling Unit
Intel® Core™ i5/i7 CPU, 4G RAM
500G HDD (optional 2*500G HDD)
Windows® 7/10
Interaction Unit Display
  -21.5” FHD (1920X1080) display
  -21.5” multi-touch display for operation
Video conferencing unit:
  -HD camera
  -Audio speaker
  -Private handset
Customer Interfaces
  -Tactile 4*4 stainless steel keypad
  -PCI compliant EPP
Card reader/dispenser/printer
  -Motorized card reader
  -Contactless smart card reader
  -EMV 4.0 Level 1 compliant
  -IC/Magnetic card dispenser
  -Card dispenser capacity: max. 450pcs
  -Card printer capacity: max. 100pcs
  -Retract card capacity: max. 30pcs
  -Card return on power failure
Receipt printer
   -80mm graphical thermal printer
   -Capture and retract function
Barcode reader
   -Support barcode & QR code
Identity authentication (opt.):
   -ID card scanner
   -Passport scanner
Biometric unit (opt.):
   -Optical fingerprint reader
   -Finger vein reader
Token dispenser (opt.)
Banknote Processing Unit
Deposit/dispense speed: 8 notes per second
Up to 4 recycling cassettes and 1 acceptance cassette
Cassette capacity:
  -Recycling cassette capacity: max. 3,350 notes*
  -Acceptance cassette capacity: max. 2,000 notes*
ECB Article 6 compliant
Cheque Processing Unit (opt.)
Single/bundle cheque acceptor
Coin Recycle Unit (opt.)
Max. 6 recycling hoppers and 1 acceptance box
Document Processing Unit
A4 document printer
 -Stamp (opt.)
A4 document scanner:
 -Single/dual side color scanner
 -A4 document retract
Security safe
 -UL291 Level 1 (Rear)
 – CEN L (Front)
Mechanical combination lock
Electronic lock (opt.)
UPS (opt.)
DVR surveillance system (opt.)
Safe alarm system (opt.)
10.4” LCD service panel with touch display
Rear/Front access
Standard TCP-IP connection
Working Environment
Temperature: 32℉(0℃) to 104℉(40℃)
Relative humidity: 20% to 95% non-condensing
*The actual capacity is subject to the thickness and fitness of local currency.